Contact Us & Rose City Chocolatier Policies

Safe Secure Shopping and Privacy Policy

Our secure shopping cart makes shopping on-line safe and private. All orders are encrypted and processed on a secure server. Rose City Chocolatier respects your privacy. We will never sell your name, e-mail address or personal information to any third party companies for advertising or any other purpose.

First Class Customer Service

If you have any questions about our products, we will respond within 24 hours.
Quality Guarantee - We promise that you'll find our chocolates amazing. If, for any reason, you do not believe our chocolates are among the best you have ever tasted, simply return the rest of the package to us for a full and unconditional refund. We cherish our customers and fully stand behind our products, we strive to offer the best customer service possible.

Shipping Policy

During warm weather chocolate melts quickly. If you are sending chocolate to a warm place, please select Next Day shipping with Cold Pack Option at checkout (an additional $26.95 per order applies). We are not responsible for melted chocolate if you do not choose this option, and your order is shipped to a warm address (i.e. Arizona, Florida, Texas).

Corporate Responsibility

Rose City Chocolatier will donate a portion of our profits to local homeless shelters. We also value the environment, which is why we strive to minimize waste and recycle packaging materials.

Contact Us - Sales and Customer Service

Sales Inquiries: cackaway@rosecitychocolates.com

Orders: orders@rosecitychocolates.com

Customer Service Manager: orders@rosecitychocolates.com

General information: info@rosecitychocolates.com

By Phone 1-866-236-0707 Toll Free

Visit our Retail Location

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Rose City Chocolatier, LLC, 516 Main Street, Boonton, NJ 07005 T 1.866.236.0707 F 1.973.402.1199