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Customer Service 130 N Queen Street Martinsburg WV 877-431-0927

Please do not hesitate to ask us questions about your order or about the products for sale here.

You may contact us by email, telephone, fax, or by filling out the form below.

Customer Service Hours

Monday - Friday 9 AM - 6 PM Eastern Time
Most Saturdays 10 AM - 5 PM Eastern Time
Email orders_at_rosecitychocolates_dot_com anytime
Phone: 877-431-0927
Fax: 304-264-3698
Didn't get your order confirmation email? Before you send us a contact form...
  • We send out an email with your order confirmation information. Check your spam folder and see if our email ended up there.

  • We respond to every order inquiry we receive. Is your phone able to receive messages?

  • If you have a YAHOO email account:

    • Yahoo is particularly aggressive at blocking emails you may want to receive.
    • If you didn't get your order confirmation email, add our domain to your safe list so you can receive our response.

    • Official Yahoo instructions do this can be found here. Our domain is @rosecitychocolates.com

    • Once you have added us to your safe list, call or email us and we will send out your order confirmation email again.

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